Policies

In order to make your stay more comfortable, we have developed some of the following resort policies.  These policies are based on frequently asked questions and situations that have arisen in the past.  These policies, and guidelines are meant to provide an enjoyable environment for everyone while staying at the ROLF.

CHECK IN & DEPARTURE TIME: Official time for check in is 3 p.m. Checkout time  is 11 a.m. 

DEPOSITS / CANCELLATIONS: Deposit will be refunded only if cancellation request is received 30 days prior to reservation date (Refund less $25, or 5% of deposit). “No Shows” will be charged the full rate of the reservation. 

EARLY DEPARTURES: Early departures will be charged the full amount of reservation. Please understand that we cannot re-rent your cabin without sufficient notice.

QUIET TIME:  From 9:30 p.m. until 8:30 a.m. please respect your neighbors and notify staff if you are not able to enjoy your stay due to excessive noise. 

PETS:  We do not accept pets of any kind. If the policy is broken, we will require a cleaning fee equal to a 1 night stay. Service animals are an exception to this policy.

VISITORS:  Your cabin fees are based on the number of people listed on the reservation.  This does not include additional visitors. If you are expecting any visitors for any length of time during your stay please notify the office. All guests must be registered. 

SMOKING: Smoking is strictly prohibited in all of our cabins. You are welcome to smoke outside. If the policy is broken, we will require a cleaning fee equal to 1 night stay.

ALCOHOL: Many Resorts and float companies are choosing to ban alcohol. We choose NOT to do that!  HOWEVER, We expect you to be sensible and reasonable with your consumption of alcohol. Behavior that creates risk or a hostile environment for others will not be tolerated, and your stay will be terminated immediately without refund.

GLASS CONTAINERS:  No glass containers (long neck beer bottles or wine coolers) of any kind are allowed outside of the cabins. This will be strictly enforced. It is also illegal to take glass on the river.

AIR CONDITIONING/HEAT:  Please do not tamper with the air conditioners or heaters.  If you are having difficulty operating the equipment in your cabin please notify staff so that we can help.

FIRE RINGS/GRILLS:  Do not move any of the fire rings or charcoal grills for any reason. 

TREES/FIREWOOD:  Please do not cut or tear tree limbs from any of the trees! We have fire wood for sale by the office. 

DAMAGES: You will be responsible for damages beyond normal wear and tear to the cabin.

CANOE, RAFT, KAYAK DAMAGE: We expect normal wear and tear on our canoes and equipment. In the event a canoe or equipment is damaged beyond normal wear and tear, we expect only the repair expense of the canoe. You will be charged the wholesale price of lost paddles, life jackets and cushions.  A $60 retrieval fee will be charged for abandoned or lodged canoes, rafts, or kayaks. 

LIABILITIES:  All cabins, hiking trails, and equipment are used at your own risk. ROLF is not responsible for accidents, injuries or loss of property by theft, fire, accident, or act of God.